Privacy Policy

Who we are

We are Billie’s Fund, a charity registered in England and Wales (Charity number 1168109). Our registered address is 28d Bromley Road, Beckenham, BR3 5JD, United Kingdom. Our website address is:

By using our website and other digital products you are automatically agreeing to these Terms & Conditions. We can and will change these from time to time.

We operate in the UK and these terms and conditions and the use of this website, our other social media channels and digital products is governed by the law of England and Wales and the English courts will have jurisdiction in any dispute arising out of or relating to the website, other social media sites and digital products or these terms and conditions.

All the information on this website is as accurate as we can make it. It is possible that something could be wrong, but we do try to ensure it is as accurate as possible. We have no liability whatsoever in respect of the use you make of any information on this site or our other social media sites, except in the case of fraud by us or personal injury or death caused by our negligence.


What personal data we collect and why we collect it

Your privacy is really important to us. We do need to take some information about you to allow you to use the tools we offer, but we will not do anything unreasonable with your data.

Developing a better understanding of our supporters through their personal data allows us make better decisions, fundraise more efficiently and, ultimately, helps us to reach our goals.

We operate an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those that have explicitly stated that they are happy for us to do so.


We use third party platforms to handle our donations. 

All payments are handled by our payment platforms: Stripe and PayPal who both conform in all respects to the Payment Card Industry Data Security Standards. Stripe handle all credit and debit card payments (as well as Google and Apple Pay) and PayPal handle payments made through the PayPal platform. You can view their privacy policies:

Billie’s Fund have no access to credit or debit card numbers and do not store them. When you make a donation, Billie’s Fund only store information about you and your donation.


When visitors submit a form on the site we collect the data shown in the form, and also the visitor’s browser user agent string to help spam detection. If you submit any medical history to help us process any ‘Get a Little Help’ applications, this is classed as ‘confidential or sensitive data’. This data will be kept securely until a decision is made on the level of support we can offer and will then be redacted or removed permanently.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

While using the application, you may provide us with anonymous information, personal information and additional materials.

You provide us and we may collect anonymous information such as your IP address, areas of the Application you have visited, time and date, and whether or not you clicked on links. We use technologies such as cookies to collect this information. A cookie is a piece of data stored on a user’s computer. You can configure your browser to block cookies; however, if you do, the Application may not function properly or at all. If you choose to click on a link to any outside website, anonymous information may be provided to that website.

We use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site and Services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your personal information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

We also us Hotjar to help us improve the experience for our website visitors. Hotjar produces heatmaps and session recordings of user activity on We can use this information to improve the site and maximise the donations we receive online.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

Your personally identifiable information will not be sold to advertisers or spammers.

We share your personally identifiable information in three cases: (1) with your permission, (2) as required by law, and (3) change of ownership, each as more fully described in the paragraphs below.

We may be required to disclose user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We do not reveal information until we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. Additionally, we may share account or other information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through Billie’s Fund or using the Billie’s Fund name, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents or government agencies.

If the ownership of all or substantially all of Billie’s Fund were to change, your information may be transferred to the new owner so the new owner can continue providing services to you. In any such case, your information would remain subject to the protections provided in our Privacy Policy.


How long we retain your data

If you donate, submit a form or leave a comment, the form/comment and its metadata are retained indefinitely. This is so we can maintain a suitable record of our donations/supporters. It also allows us recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Any confidential or sensitive data submitted that is relevant to a ‘Get a Little Help’ application will be kept securely until a decision is made on the level of support we can offer and will then be redacted or removed permanently. Any confidential or sensitive data submitted which is not relevant to the above will be deleted immediately.


What rights you have over your data

If you have donated, submitted a form, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


How we protect your data

Personally identifiable information is stored on our server and is not publicly accessible. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and organisational procedures to safeguard and secure the information we collect online.